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Carr's Compendium of the Vietnam War
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Frequently Asked Questions

List of Questions

  1. Why does the quality of the document page images vary? Why are some documents missing pages?
  2. Will Carr's Compendiums run on my computer hardware?
  3. Will Carr's Compendiums work with my computer operating system?
  4. Will Carr's Compendiums work with my web browser?
  5. Will Carr's Compendiums DVD-ROMs work with my DVD drive?
  6. What is the resolution of the scanned page images?
  7. Can I copy the files on the Carr's Compendiums disc to my computer's hard drive?
  8. What is Carr's Compendiums' Return Policy?
  9. What forms of payment does Carr's Compendiums accept?
  10. What are my shipping options?
  11. One of the collections is titled "A Systems Analysis View of the Vietnam War: 1965-1972". But the introduction mentions the collection is based on reports that began in 1967, not 1965. Why the apparent discrepancy?
  12. Why is Mozilla the recommended browser?
  13. How do I easily print out an entire document? Do I have to print it out a page at a time from the browser?
1.Why does the quality of the document page images vary? Why are some documents missing pages?
The documents obtained from the U.S. government agencies are the best copies available. Unfortunately the original copying process appears to have been done rather hurriedly, resulting in poor image quality or missing pages in sections of a few documents. DCB Software is looking at several options, including historical preservation grants, for improving the overall quality of the images.
2.Will Carr's Compendiums run on my computer hardware?
If your computer meets the minimum system requirements - more than likely. If you do encounter problems running a Carr's Compendiums title on your hardware, please contact us for technical assistance.
3.Will Carr's Compendiums work with my computer operating system?
DCB designed Carr's Compendiums to run on the most recent versions of Windows, Apple Macintosh and several major Linux distributions. They are more dependent on the web browser, and the version of the web browser than they are with the operating system. Please check the System Requirements and Known Issues pages for more specific information.
4.Will Carr's Compendiums work with my web browser?
We designed Carr's Compendiums to work with web browsers that support the XHTML/HTML 4.0 standard and Javascript (AKA ECMA Script). We have tested Carr's Compendium titles on an extensive range of browsers and have found that our titles work best with: Microsoft Internet Explorer 5.5 and 6.0; Mozilla 1.2 and above; Netscape 7.1; and the new Mozilla-Firebird 0.6. More specific information can be found on the Browser Compatibility and Known Issues pages on this web site.
5.Will Carr's Compendiums DVD-ROMs work with my computer's DVD drive?
So far we have not run across a DVD-ROM drive that could not run a Carr's Compendiums title. However that does not mean that there isn't one out there somewhere and you maybe the lucky owner. If you do encounter problems running a Carr's Compendiums title on your drive, please contact us for technical assistance.
6.What is the resolution of the scanned page images?
300 D.P.I.
7.Can I copy the files on the Carr's Compendiums disc to my computer's hard drive?
The short answer is yes, with qualifications. While Carr's Compendiums have been designed to be run entirely from a personal computer's CD-ROM or DVD-R drive, we recognize that the user experience would be enhanced by the better performance that comes from running an application from the computer's hard drive, rather than the CD/DVD-ROM drive. The qualifications are that you stay within the copyright laws and do not make copies of the work available to multiple readers.
8.What is Carr's Compendiums' Return Policy?
DCB Software tries to provide quality products, reliable service and fast delivery. Please contact DCB Software within 30 days to arrange a replacement if the product you receive is defective or if we have made an error in filling your order. If you are not satisfied with the product and wish to receive a full refund of the purchase price, the product must be returned to DCB Software within 30 days of delivery, in reasonably good condition in its original case and all copies made from the product must be destroyed or deleted.
9.What forms of payment does Carr's Compendiums accept?
DCB Software accepts Checks, Money Orders and online payments through PayPal.
10.What are my shipping options?
DCB ships all orders by Ground or Surface delivery. We charge $5.00 per order for orders shipped to addresses in the U.S.A. and $10.00 per order for International shipping. We also require a signature upon delivery of an order. Express shipping is available for an additional charge. Please contact DCB Shipping if you have a shipping question or wish to arrange special handling of your order.
11.One of the collections is titled "A Systems Analysis View of the Vietnam War: 1965-1972". But the introduction mentions the collection is based on reports that began in 1967, not 1965. Why the apparent discrepancy?
We do not know for certain, but we think the date of 1965 in the title refers to the Vietnam War and the beginning of major U.S. military operations and not to the start date of the reports. In this instance DCB reproduced the title as it appeared in the original documents.
12.Why is Mozilla the recommended browser?
In our testing, Mozilla seems to be more consistent and have fewer issues than other browsers. DCB is also studying whether Mozilla could be the basis for richer Carr's Compendium viewers and as the front end for a simple, low-cost document management system.
13.How do I easily print out an entire document? Do I have to print it out a page at a time from the browser?
No - you do not have to print out a document a single page at a time. Each document has a corresponding Portable Document Format (PDF) file located in the ccSEA\Documents\PDFs folder on the disc. It is highly recommended that the PDF files be used for printing an entire document.

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